在英国，无论是在餐厅、旅馆还是飞机场，客人都会受得宾至如归的服务，而且在大的飞机场等公共区域，一般都有会讲中文的工作人员。
常用表达
1.Good evening, Sir. Do you have a reservation?
晚上好，先生，请问订位了吗?
2. Are you ready to order, Sir?
先生，您可以点菜了吗?
3. You have a choice of tomato or carrot to come with it.
您配菜是要西红柿还是红萝卜?
4. My name is David, Sir. I will be at your service this evening.
我叫大卫，今晚由我来接待您。
5. Here is the menu. And for your beverage, Sir?
这是菜单。您要酒水吗?
6. All right. Please fill out this registration form, Sir.
好的，先生，请把这张登记表填好。
7. Hold on, please... I'm afraid we are quite full at the moment. The only room available is a twin room.
请等一等，恐怕已经客满了，只剩一间双人房间了。
8. Do you need a boy to carry your luggage for you?
要不要让男招待为您提行李?
9. If you are not satisfied with the suit, please bring it back within a week.
如果您对这套西装不满意，请在一周之内拿回来。
10. Our store hours are from ten to seven. We are open till nine on Saturdays, Sundays and national holidays.
本店的营业时间从早上10点到晚上7点，周六、周日以及法定假日营业到晚上9点。
11. What would you like to drink, coffee or tea?
您想喝什么，咖啡还是茶?
12. Would you care for more juice?
您还要一些果汁吗?
13. This is Room Service. May I help you?
这里是客房服务部，有什么可以效力的吗?
14. When can I get them done if I ask for the Regular Service?
如果我要求常规性的服务，什么时候可以拿回来呢?
情景对话
A: Well, your baggage seems to have been misplaced.
B: Oh, what can I do?
A: We'll do our best to get it to you as soon as possible. Please fill out this claim form with your tag number.
B: OK, I'll be at the Hilton Hotel, at least for two days.
A: We'll contact you as soon as we find your suitcase and we'll deliver it to your hotel.
B: What happens if you don't find it?
A: Of course, in that case the airline will pay you compensation.
B: Thank you for your help.
A:哦，您的行李可能被放错了。
B:啊，那怎么办啊?
A:我们会尽力尽快帮您找到行李的。请填写这份声明、把您的标签号填上。
B:好吧，我在希尔顿饭店住，至少会住上两天。
A:如果我们找到了您的箱子会马上与您联系，我们会把它送到您的饭店去。
B:如果你们找不到箱子怎么办?
A:当然了，如果发生了这样的情况，航空公司会赔偿您的损失的。
B:谢谢你帮忙。
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