4006094309

商务接听电话英语

对话范例
  A:Hello, Pineapple Computer Company.This is Janice Shaw, the secretary of Nova. May!ask who is calling?
  B:Good morning. This is Dan. Could I speak to Nova?
  A:I feel so sorry that Nova has gone on her business trip.
  B:Really? When will she come back?
  A:Maybe next weekend. She only mentioned this before she left.
  B:Well,the reason why I am calling is to tell her that our appointment next month will have to be postponed.
  And the exact time for this meeting will be discussed after she comes back.
  A:Wait a minute.!have to leave a memo here. Anything else?
  B:The file for the meeting needs to be retyped and please send it to us as soon as possible.
  A:Dan. don't worry. I will tell her every-thing as soon as she Domes back.

  贾尼斯:你好,这里是Pineapple电脑公司。我是贾尼斯·肖,诺娃的秘书。我能知道是谁打来电话吗?
  丹:早上好,我是丹。我能和诺娃通话吗?
  贾尼斯:很抱歉,诺娃现在出公差了。
  丹:是吗?她何时才能回来呢?
  贾尼斯:可能是在下周末吧。她临走之前就说了这些。
  丹:好的,我打电话的原因就是告诉她,我们下周的约会不得不推后,而且具体时间等她回来后再商定。
  贾尼斯:等等,我要写个备忘录。还有别的事情吗?
  丹:这次会议的文件需要重新打印并尽快寄往我处。
  贾尼斯:丹,不必担心。我会将所有信息在她回来之后告诉她。

商务接听电话英语
短文鉴赏
  On Tips for Business Phone Calls
  Business phone calls are critical in commercial activities. It is the primary part for communicating with customers or partners.Your answering way will leave your customer the first impression of your company. These tips will guarantee your successful contact with others.
  Tip I Be relaxed before picking up the receiver. You ought to slow down yourwork tempo and concentrate your mind on the ringing phone.In addition,you can re-ceive the ring call before the third ring. Your voice can make the caller feel comfortable.
  Tip 2 Make the caller know you are smiling. Your warmth and enthusiasm can befelt by your speaking tone at mood. Your voice may form the first impression of your company" in caller's mind.
  Tip 3 Identify.yourself and your company to the caller. This behavior is the embodiment of company culture.
  Tip 4 Take telephone memos completely. Don't leave details behind. If you have no idea of how the name is spelt,you can ask the caller to spell it for you.
  Tip 5 Special training is needed for anyone who may answer the phone.

  商务来电要诀
  商务电话在商务活动中起着至关重要的作用。它在与客户或者商业伙伴的交流中处于首要地位。回复电话的方式方法将形成对方对你所在公司的第一印象。以下要诀是成功与对方联系的确保。
  要诀一在拿起话筒之前要放轻松。你应当放慢紧张的工作节奏,并将注意力集中在响铃的电话上。另外你还可以在铃声响过两次后拿起话筒。你的声音要使得对方感到舒服。
  要诀二要让对方明白你是微笑着接听电话的。人们能够通过你的语气和情绪感觉到你的热情。你的声音也会形成对方对你所在公司的第一印象。
  要诀三说明自己和公司的身份。这一举动是公司文化的一种体现。
  要诀四对电话备忘录要做到完整记录。不要落下细节。如果你不知道如何拼写某个单词,可以要求对方为你拼写出来。
  要诀五对有可能接听电话的人进行特殊训练。
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