酒店的生意要好当然是提高自己的服务质量，同时提高酒店的档次和规模，对于现在的住宿客人来说，也希望自己的住宿环境好，有一个优质的住宿服务，所以每一个酒店的需要提高的就是自己的服务质量。美联英语小编为大家整理酒店英语处理投诉，我们可以如何正确表达自己的意愿呢？
It's not what I had in mind.我想要的可不是这个。
It's not what I hoped for.我期待的可不是这样的。
That leaves a lot to be desired.太不让人满意了。
That doesn't quite suit me.我对这不怎么满意。
I've just checked in and have found some problems.我刚刚才住进来，就发现了一些问题。
It seems there are no towels.好像没有毛巾。
Sorry to trouble you, but I don't think this fish is fresh. It actually tastes a bit off.很抱歉麻烦你，不过这条鱼好像不新鲜，实际上尝起来都有点变质了。
美联英语精心挑选各种场合对话，即使平常不太有机会接触英语的人，也可一句一句地学习会话，让我们开始进入酒店英语处理投诉的情景中吧。
W: Is anything wrong with your food this evening, miss?
小姐，今晚您的饭菜有什么问题吗？
G:Sorry to trouble you, but I don't think this fish is fresh. it actually tastes a bit off.
很抱歉麻烦你，不过这条鱼好像不新鲜。实际上尝起来都有点变质了。
W: Sorry, miss. I'll replace it immediately. Can I get you another drink while you wait?
对不起，小姐。我马上换一份。在您等待的时候再来点儿喝的吗？
G:No, please don't do that. I'd just like to return it.
不用了，不必麻烦了。我只想把这菜退了。
W: I'm sorry, miss, but I'm afraid we can't do that. But you may order something else instead. I would love to suggest the steak. It's the house specialty and quite tasty.
很抱歉，小姐，这恐怕不行。不过您可以另点一道别的菜。我向您推荐牛排。是我们的特色菜，非常好吃。
G:OK, then please bring me the steak medium-rare. Thank you.
好的，给我来一份四分熟的牛排，谢谢。
W: OK, miss. I hope you enjoy the rest of your dinner.
好的，小姐，祝您用餐愉快。
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