对话范例
A:I'm afraid I've a complaint to make，which is about the goods we ordered last week.
A:I'm afraid I've a complaint to make，which is about the goods we ordered last week.
B:What is it?
A:We found in the examination that 35%of the goods have damaged.
B:Really? That's something unexpected.You see，all our exports are strictly inspected before shipment. Thegoods were in perfect condition when they left the port.
A:Here's the survey report issued by the China Commodity Inspection Bu-reau. According to the report，thedamage was caused by poor packing.Our surveyors also discovered some cracks on the surface of a number of other cases.
B:Our goods are well-examined before shipment. I'm afraid the losses must have occurred on route.
A:Please look into the matter and solve the problem immediately.
B:We will check with the parties concerned right away.
威尔森:恐怕我要投诉.是关于上周我们所订购的货物。
贾尼斯:是什么问题呢?
威尔森:经过检查发现.35%的货物都损坏了。
贾尼斯:真的?这可真是出乎意料的。您知道，我们所有的出口商品在装运前都经过严格的检验。那批货从港口启运时.情况很好。
威尔森:我这里有一份中国商品检验检测局出具的检验报告。根据报告上的鉴定.破损原因是包装质量太差。我们的商检人员还发现其他不少的木箱表而有裂缝。
贾尼斯:我们的货物装运之前都是经过严格检验的。恐怕是运输途中不小心造成的吧。
威尔森:请你们进行调查，并立即予以解决。
贾尼斯:我们会立即向有关方面查询。
高频词汇
damage vt.损害，损坏
shipment n.装货
bureau n.局
surveyor n.审查员
crack n.裂缝
merchandise n.商品，货物
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