投诉处理英语-勤学培训网

酒店是一个客人居住的选择，为了自己的酒店生意好，对待客人的态度和服务质量就要优质，所以很多酒店都有这方面的严格培训，但是即便再严格的培训和优质服务也难免，会有客人的投诉，这时候如何处理，才不影响酒店的口碑，是很重要的事情。美联英语小编为大家整理投诉处理英语，我们可以如何正确表达自己的意愿呢？

I'm sure everything will be right again next time you come.相信您下次来时一切都会令您称心如意。

I'm sorry to hear it. Please be assured that we will look into the matter. Our chef is very particular.很抱歉听您这么说，请相信我们一定会调查此事，我们的厨师长也是很挑剔的。

How about a delicious dessert then, with our compliments?那么，给你送一份美味的甜点，如何？当然是免费的。

I have every confidence in our chef. Just give us another chance, and you will find this restaurant really lives up to its reputation.我对我们的厨师有信心，请再给我们一次机会，您会发现我们餐厅确实是名副其实。

I'm sorry, sir, but I can't turn up the heat because we have had several complaints that it's too warm in here. How about putting on your jacket?对不起，先生，我不能把温度调高，因为已经有人抱怨说太热了，那么穿上您的夹克，行吗？

美联英语精心挑选各种场合对话，即使平常不太有机会接触英语的人，也可一句一句地学习会话，让我们开始进入投诉处理英语的情景中吧。

R: Reception, may I help you?

前台接待，请问您有什么事吗？

G: Yes. I'm missing a shirt. I sent three shirts today in the laundry and only two came back.

是的，我丢失了一件衬衫。今天共送洗了三件衬衫，只送还了两件。

R: What's your Room number, please?

请问您的房间号？

G: 3208.

3208。

R: Let me check with housekeeping. I'll call you back shortly.

让我和客房部/洗衣房核对一下，一会儿再给您打电话。

G: Hello?

喂，你好？

R: This is reception.Your missing shirt will be delivered tomorrow. A housekeeper is on his way up to your Room right now, with an IOU slip for the missing piece of laundry dry. We're sorry for the inconvenience.

是前台接待员。您丢失的衬衫明天给您送去。马上有一名客房服务员去您的房间，他会带着欠衣单，很抱歉给您带来不便。