抱怨洗浴
A: Good evening，this is housekeeper.How can I help you?
B:Hello，this is Mr. Smith in room 648.There are some problems with my room.
A: I am sorry to hear that, sir. What exactly is wrong?
B: Well，above all，there are no towels in the bathroom.
A:We'll send a maid immediately to bring you some. Is there anything else we can do for you?
B: Yes，there is. The hot water doesn't seem to be working. This is really unacceptable.
A:I'm sorry，sir. We are having the water system repaired at once. The water will be back on at 9 o'clock.
B:That's not enough. I need to have a shower before then. I have an important meeting this evening!
A:Perhaps we could bring you some water from the boiler to fill your bath.
B:I suppose that will do.
A:晚上好，客房管理部。请问需要什么帮助?
B:晚上好，我是住在648房间的史密斯先生。我的房间出现了一些问题。
A:很抱歉，先生。具体出现了什么问题?
B:首先，在浴室里没有毛巾。
A:我们马上派服务员给您送去。还有其他需要我们为您效劳的吗?
B:是的，热水不太热。这简直令人无法接受。
A:对不起，先生。我们现在正在维修自来水系统。它在9点钟可以恢复使用。
B:那太糟糕了。我需要在这之前洗澡。晚上我还有一个重要的会议呢!
A:或许我们可以从热水器里为您取出一些水来洗澡。
B:我想就这么办吧。
投诉餐厅服务
A: I'm very unhappy with your restaurant service. I was badly treated by a rude waiter.
B:I'm terribly sorry about this. I will contact with the Food and Beverage Manager immediately. He'll deal with it. May I have your name and room number?
A : Walter，Room 4052.
B: Please accept my apology on behalf of the hotel.
A:我对你们的餐厅服务十分不满。一个服务员对我非常无礼。
B:真是很抱歉。我会立即同餐饮部经理联系，他将处理这件事。把您的房间号和姓名告诉我，好吗?
A:沃尔特，4052房间。
B:请接受我代表酒店向您道歉。
换房要求
A : Good morning，sir. Anything I can do for you?
B:I am in Room 325. Can you change the room for me? It is too noisy. I was woken up several times by that noise from the street.
A:I am awfully sorry，sir. I do apologize. Room 325 faces the street, so it is possible that the noise is heard from the street.
B : Anyhow, I'd like to change my room.
A : No problem，sir. We will manage it as soon as we can. But we don'thave any spare room today. Could you wait till tomorrow? There will be some spare rooms tomorrow morning，you can choose one from them.
B : All right. I hope I will be able to enjoy my stay in a quiet room tomorrow.
A:早上好，先生。有什么为您服务的吗?
B:我住在325房间。能给我换个房间吗?那里太吵了，晚上我被街上传来的嘈杂声吵醒好几次。
A:真的非常抱歉。我郑重向您道歉。325房间面对街道，所以可能会听到街上的嘈杂声。
B:不管怎样，我希望换个房间。
A:没有问题，先生。我们会尽快处理的。但是今天我们这里没有空房间，您能等到明天吗?明天早上就会有空房间.您可以从中选一间。
B:好的。我希望明天可以有一个安静的房间，睡个好觉。
赞（0）
12
12
分享：
