A: Excuse me, can I make long distance calls with this tele-phone?
B: Yes, just dial the number.
A: Thank you.
(Mark dials the number)
C: Hello, Rainbow Technology Company. How may I direct your call?
A: Hello, I'd like to speak to Miss Johnson, please.
C: Could you tell me the extension number, please?
A: I am sorry. I thought it was Miss Johnson's number.
C: No, it's the operator here.
A: Then how can I get hold of Miss Mary Johnson, please? It is something urgent.
C: Let me try. Which department is Miss Mary Johnson in,please?
A: R&D, Research and Development Department. She is in charge of the development of the new products for next season.
C: I see. I will put you through.
(Operator tries)
C: I am sorry, the line is busy now. Would you care to wait,please?
A: I think I will call again later. Thank you.
C: Sure. Next time please ask for extension 429 for Research and Development Department.
A: I will. Thank you. Bye.
C: Goodbye.
(A few minutes later)
C: Hello, Rainbow Technology Company. How may I direct your call?
C: Hello, Rainbow Technology Company. How may I direct your call?
A: Hello. Could I have extension 429, please?
C: Okay. I will put you through. Please hold on.
A: Thank you.
C: Well, it's ringing. Go ahead, please.
A: Thanks a lot.
转接电话.
A:麻烦问一下，我能用这部电话打长途吗?
B:可以的，直接拨号就行。
A:谢谢。
(Mark拨电话)
(Mark拨电话)
C:您好，这里是彩虹科技公司。请问您要接哪里?
A:您好，请找Johnson小姐。
C:请告诉我分机号好吗?
A:对不起。我以为这就是Johnson小姐的电话。
C:不，这里是总机。
A:那请问我怎么能找到Mary Johnson小姐呢?我有要紧的事情找她。
C:我试试看。请问Mary Johnson小姐在哪个部门?
A : R&D，研发部。她负责下季新产品的开发工作。
C:我知道了，现在帮您转接。
(话务员转接电话)。
C:对不起，线路正忙。您愿意稍等吗?
A:我过一会儿再打吧，谢谢。
C:好的。下次找研发部请拨分机429.
A:好的。谢谢。再见。
C:再见。
(几分钟后)
C:您好，这里是彩虹科技公司。请问您要接哪里?
A:您好。请接分机429。
C:好的，为您转接。请稍等。
A:谢谢。
C:好了，已经接通，请讲。
A:谢谢。
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