商务英语投诉对话

-Never mind being sorry, what are you going to do about it?别光说抱歉，这件事你们打算怎么处理?-Don't worry, we'll soon fix them.别着急，很快就可以把它们修好。下面介绍商务英语投诉对话，希望可以帮助到您。

A：I want to see the man responsible for selling typewriters.

我想见负责销售打字机的人。

B：My name is Steven. I'm the Sales Manager of this company.

我叫史蒂文，是本公司销售部的经理。

A：Well, look here. Ten new typewriters were delivered to my company yesterday afternoon and only five of them work properly.

那好，你看，昨天下午送到我们公司的10台打字机，只有5台是好的。

B：Oh, I'm sorry about that.

哦，真抱歉。

A：Never mind being sorry, what are you going to do about it?

别光说抱歉，这件事你们打算怎么处理?

B：Don't worry, we'll soon fix them.

别着急，很快就可以把它们修好。

A：Good, I hope you'll make sure that it won't happen again.

好吧，我希望你保证以后不再发生类似事件。

B：I'll certainly look into that.

我一定会查淸楚这件事。

A：Thank you. Goodbye.

谢谢，再见。

A：Excuse me. Who is the person responsible for handling complaints here? I would like to make a few complaints.

你好。请问你们这里谁负责接受投诉?我想投诉一下。

B：I am the manager here. You can complain to me. How may I help you?

我是这里的经理，您可以向我投诉。发生什么事情了呢?

A：Here is the thing. I was woke up by strange noises of the telephone several times last night. Even I unplugged it, it wouldn't stop beeping. I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room.

是这样的。昨晚上我好几次被酒店电话发出的奇怪声音吵醒。我把电话线拔出来，它还是不停哔哔地响。还有我房间里的卫生打扫得也不是很干净。所以我希望你们能给我换一间更安静整洁的房间。

B：I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment.

针对您说的情况，我向您表示歉意。我们马上给您换房间，请稍候片刻。

It's very nice of you to invite me.

你真是太好了，请我来做客。

BI'm very glad you could come, Mr. Liu. Will you take a seat at the head of the table? It's an informal dinner, please don't stand on ceremony... Mr. Liu, would you like to have some chicken?

刘先生，您能来我很高兴，请上坐。这是一次家常便饭，请大家别客气。刘先生，要吃点鸡肉吗?

AThank you. This is my first time to come to a Chinese restaurant. Could you tell me the different features of Chinese food?

谳谢，这是我第一次来中餐馆，请给我讲讲中国菜的不同特色好吗?

BGenerally speaking, Cantonese food is a bit light; Shanghai food is rather oily; and Hunan dishes are very spicy, having a strong and hot taste.

一般来讲，广东菜清淡一些;上海菜比较油腻：湖南菜香味浓，辣味很重。

AChinese dishes are exquisitely prepared, delicious, and very palatable. They are very good in colour,flavour,and taste.

中国菜做得很精细，色、香、味俱全。

BMr. liu, would you care for another helping?

刘先生，再来一点吧?

ANo more, thank you. I'm quite full.

不啦，谢谢。我已经够饱了。

BDid you enjoy the meal?

您吃得怎么样?

AIt's the most delicious dinner I've had for a long time. It's such a rich dinner.

好久没有吃过这样美味的饭莱了。这顿饭莱太丰盛了。

BI'm so glad you like it.

你能喜欢，我不胜荣幸。

AThank you very much for your hospitality.

谢谢你的盛情款待。

A：You know, I'm thinking of establishing a carpet factory as a joint venture.

A:你知道，我正在考虑建立一家生产地毯的合资企业。

B： That's great. We have so many favorable conditions to run a joint venture in China.

B:太棒了。在中国经营合资企业有许多良好的条件。

A:Yes，China is a big country with a large population, rich resources and a comparatively low level of wages and salary. However, the problem is that we're still doubtful of investment in China.

A:是的。中国是一个大国，人口众多，资源丰富，而且工 资水平低。然而，问题是我们仍然对在中国投资表示 怀疑。 .

B：l know what’s on your mind. Let me put your mind at ease. They way I see it, a joint venture means, primarily, less taxation and more benefits for the investors.

B:我知道您担心什么。让我来解除您的顾虑吧。依我 看，搞合资企业，对投资者来说，首先可以少上税，多收 益。

A：In what ways?

A:这话怎么讲?

B：Well, a joint venture means preferred treatment for the investors. A joint venture pays less income tax, or even no income tax at all under certain conditions in the first five profit-making years.

B:搞合资企业，投资者可以享受到优惠的待遇。合资企 业头5个获利年度可以少缴所得税，在某种条件下，甚 至完全不缴所得税。

A: Profit-making years? You mean the years of production?

A:获利年度?你是指生产年度吗?

B: No, I mean the years when you make a profit.

B:不。我指的是企业开始产生利润的头5年。

A：Oh, I see.

A:噢，我明白了。

B:What’s more, all lawful rights and interests of foreign investors are protected by Chinese law.

B:而且，外国投资者的一切合法权益都受到中国法律保 护。

A： Good.

A:好。