剑桥商务英语高级作文

英语写作不仅要求单词拼写正确，用词得当，句子符合语法规范，而且要求句与句之问、段与段之间紧凑连贯，上下文逻辑思维严密，中心思想突出。下面介绍剑桥商务英语高级作文，希望可以帮助到大家。

Replying to an enquiry Ex 7: Sample answer: (219words)

Dear Mr Zampieri

With reference to your letter dated 14 June, in which you requested information about A Cut Above, please find enclosed details about our company and the services we offer.

Our aim is always to provide our clients with the best combination of food, entertainment and location. By choosing A Cut Above, you can relax and enjoy your special occasion while we do all the work. Events catered for by A Cut Above include corporate functions such as conversations and Christmas balls and also family celebrations such as birthdays, weddings and anniversaries.

A Cut Above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. We specialise in using our experience to meet your needs. To help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.

As you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head varies with the choice of menu.

To arrange a meeting or for any further information, please do not hesitate to contact myself or Elena Polidoro on 01623 713698.

A Cut Above looks forward to hearing from you.

Yours sincerely

Sinead Welsh

Describing graphs Ex 4: Sample answer: (132words)

The share price of IBM and AOL showed a upward trend from June until the end of 1998.However, while AOL shares then continued to rise steadily over the next three months, the price of IBM shares fell slightly. By March 1999 both shares were worth about $100.

AOL shares then shot up, almost doubling in value within four weeks. They reached a high of $180 in mid-April before collapsing to just over $100 per share at the beginning of May. There was a slight recovery during that month however, despite this by June 1999 the price of AOL shares was once again about $100. In contrast, despite minor fluctuations, IBM shares made a steady recovery over the three month period, finishing at just over $100, almost equal to AOL.

This report aims at outlining which aspects of our department function most effectively, which ones need improvement and how to achieve an efficient improvement.

First of all, it needs to be stressed out that the majority of the team generally shows a real team spirit, is willing to do his best to prioritize some smooth interactions with customers and is not reluctant to work outside the normal working hours.

On top of that, every member of the team has been carefully selected for his/her excellent qualifications in terms of negotiating skills and communications abilities.

As a result, it came out of the recent survey, conducted with most of our customers, that our department has an excellent image outside the company.

Unfortunately, however, some aspects appear to be less brilliant. As part of our sales force, people spend most of their time on the phone and cannot fit any training course within their schedule. As there is no clear strategy to encourage the employees to attend training courses, they may feel guilty to decide to use part of their working time to get a better knowledge on a computer software for instance.

This being, said, I strongly recommend to define a clear strategy encouraging people to register, at least, to two training courses, each year.

This would help them to understand that, whatever their initial qualifications may be, it may bring benefit to both them and the company to improve them.

A survey on performance of our department which is Customer Service, was carried out amount employees and customers. A few findings are developed in this following report.

First of all, to start with positive points, it was reported that management fosters team spirit, and it is well followed by employees. Moreover, excellent feedbacks from our customers were received, they were all fully satisfied with services provided to them. In addition, sales results exceeded plan this year, which refect our effectiveness.

Secondly, unfortunately, there is still weaknesses which could be improved. For instance, the questionnaire sent to employees outlines the lack of motivation within our team, people don’t work with gusto. Likewise, they all complain about a lack of communication between Technical Service and Sales Department, which can affect our customers. Our competitors may take advantage of it.

Finally, I am confident that we can achieve improvement. Regarding the lack of motivation I would recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay people what they worth. Moreover, praise people and publically recognize their individual performance and leader should define clearly each employee objectives.

In terms of communication, I suggest that our management leader start setting up regular meeting including sales and technical people and foster open dialogue.