酒店常用商务英语口语

英语口语是被英语国家人民普遍应用的口头交流的语言形式，英语口语灵活多变，多因场合与发言者不同而被自由使用。下面介绍酒店常用商务英语口语，希望可以帮助到各位。

可以在房间用早餐吗?

Can I get breakfast in my room ?

提供客房服务吗?

Can I have room service, please?

当然。请问您的房间号?

Yes of course. What’s your room number please?

我的房间号是……

My room number is ....

顺便问一下，

By the way,

在哪可以复印?

Where can I make some copies?

在哪可以买日用品?

Is there a place in the hotel where I can buy odds and ends?

二层休息室对面有影印室。

There’s a photocopying room on the second floor, just opposite the lobby.

商店在一楼拐角处，在那可以买到。

The ABC Shop is just round the corner of the ground floor where you can get some items.

谢谢。另外，明早我需要叫醒服务，请为我安排。

Thank you. And tomorrow I need an early call. Can you fix that for me?

好的。请问几点叫您?

Yes, when would you like us to call you?

六点。非常感谢。

Six o’clock. Thank you very much.

A: Good morning, sir. What can I do for you?

早上好，先生。有什么可以帮忙的吗?

B: I'm leaving at ten, so I'd like to settle my account now.

我打算10点钟走，所以我想现在把账结了。

A: Yes, sir. May I have your room number?

好的，先生。请问您的房间号码是多少?

B: Room 618, and the name is John Hamilton.

618号房，名字是约翰·汉密斯顿。

A: Right. How would you like to make payment?

没错。您要如何付账?

B: On the company account, please.

请用公司账户。

A: May I know the name of your company, please?

请告诉我你公司的名称好吗?

B:Yes, it's GM America.

好的，美国通用公司。

A:May I have two of your business cards, please?

请给我两张名片。

B: Why?

为什么?

A: We'd like one for your file and one for accounts.

我们要把一张放在档案里，一张放在账单里。

B: I see. Here you are.

我明白了，给你。

A: Please just wait a moment. I'll get your bill ready for you right away.

请稍等，我马上就把账单给您准备好。

B: Thanks.

谢谢。

A: Have you used your min-bar since breakfast?

早餐过后您用过小冰箱吗?

B: No, I haven't.

不，没用过。

A: Very good, sir. Here is your bill. Please check and sign here.

很好，先生。这是您的账单，请核对一下并在这里签名。

B: OK. Excuse me, what's this charge here?

好的。对不起，这里的这笔费用是什么意思?

A: That's for the breakfast you ordered from the room service.

是用来支付您从房间服务部要的那次早餐的费用。

B: Oh, yes. It's on Wednesday morning. I almost forgot. Sorry about that.

哦，对啦。那是星期三上午的事儿。我差点儿忘记了。对不起。

B: Thank you.

谢谢。

酒店订房叫reservation (Advance Reservation.)，如：I want to make a reservation.我想预订。口语里常用booking.

Restaurant：在酒店里面的Restaurant称为餐厅，在酒店外叫饭馆或者餐馆都可以。

电压：在国外使用自带电子设备，请确认该国的电压符合你的设备要求，我国使用的是220伏特50Hz的交流电;有的国家使用的是110伏特60Hz的交流电，如日本和美国是110V。如果你的设备不支持此电压，可能会被损坏，严重点的还可能引发火灾。切不可粗心大意哦!~~

旅客类型：Walk-In 敲门客：指没有预订的而随意上门入住的客人，区别于事先有预订的客人;如果你只有一个人去订酒店旅馆，那么称为散客，用英文表达为：F.I.T.(Free Individual Touerist)，而与之对应的是以团体形式入住的，如旅行团和会议团体;相对于零星的个人旅客而言的。用英文表达：G.R.P(Group)。

关于房牌和一些经常用到的英文提示：

VIP: Very Important Person 翻译过来就是贵宾。

DND = Do Not Disturb：请勿打扰;

Please Make Up Room.请打扫房间。

OOO = Out of Order 维修房

Lost and found 失物招领。

PA = Public Area 公共区域;

在西方国家流行给服务员小费(Tips=To Insure Prompt Service)，听说是因为服务员的工资比较低的原因。

有时你需要用到酒店的电话服务，这些词汇需要牢记于心：

Operator 总机话务员;

Extension 分机;

分机号如：863，可表述为：Extension Number 863;简称为：Ext. No. 863;

Outside line.电话外线。

Collect Call (对方付费电话)：指由接听方付款的一种形式。在某一国家以及国际长途中有这一业务。

LDD = Local Direct Dial市话

Long-distance call.长途电话。

DDD = Domestic Direct Dial国内直拨

IDD = International Direct Dial国际直拨

Check in 登记入住，与此对应的是：Check out 结帐离店;

出差在外，怕睡过头，怎么办?酒店和旅馆一般都有叫醒服务(Morning call 早上叫醒;Wake-up Call 下午或晚上叫醒)，你可以提前告诉前台。

A: I'm planning a trip to Chicago. I'd like you to make the necessary arrangements for me.

我要到芝加哥出差，请你给我做一个必要的行程安排。

B: Certainly, sir. How would you like to go?好的，先生。您打算怎么走?

Would you please book a seat on a flight from Beijing to Washington this afternoon? 请你今天下午预订一张从北京到华盛顿的机票好吗?

A: Will you fly first class as usual?您还是订头等舱的票吗?

B: Yes，first class.是的，头等舱。

I've been quite satisfied with the hotels I've used as lodging before in these cities.我对以前到这些城市时所住过的酒店都很满意。

I may have to fly to Hong Kong tomorrow.我明天可能到香港去。

A: Do you want me to go with you?你要我跟你一起去吗?

B: See if you can get me into the Hilton Hotel.看看你能不能帮我订希尔顿饭店。

A: I'II call the travel agency right now.我现在就打电话给旅行社。

A: Do I need to make flight arrangements?需要我安排班机吗?

B: No, I've already done that.不用，我已经安排好了。

A: When do we leave?我们何时离开?

B: Meet me at gate 13 at the airport at 6:00 tomorrow morning.明天早上6点在机场的13号门见我。

A: Let's go the early part of next week.我们下星期早点儿去。

B: Yes, that will be good timing.好的，那是个好时间。

A: New World Hotel.Good morning. What can I do for you?这里是新世界宾馆，早上好。能为您效劳吗?

B: I'd like to book a first-class sleeper in the name of Mr. P. Black, a return ticket.我想订一张一等卧铺往返票，名字是P •布莱克先生。

A: May I know where he will be travelling?请问他去哪里?

B: He will be travelling London-Paris-Lyon, leaving on 18 July and returning on 3 August.他旅行的路线是伦敦——巴黎一里昂。7月18日走，8月3号返回。

A: I'm calling to tell you your trip to Beijing is all prepared.我打电话告诉您，您去北京的行程都准备好了。

B: Great.好的。

A: Have you booked the flight to Beijing?你订了去北京的机票吗?

B: Yes. And I've got your plane ticket.是的。我已拿到你的机票了。

A: Have you found all the necessary documents?你找到所有必需的文件了吗?

B: Yes, I've got all of them prepared.是的，我已将它们都准备好了。

A: I can pick you up at the airport a little later than your plane arrives.在您的飞机抵达之后我就到机场去接您。

B: It sounds good. I will wait by the baggage claim area.很好。我会在行李提领处等你。