常用表述
1.Please say the last part again.请再说一次。
1.Please say the last part again.请再说一次。
Could you repeat that again?/I'm sorry I did not get what you said. Huh?/Please say the last part again.
2.Are you still there?您还在吗?
Are you still there?/Are you listening?/Are you with me?
3.Did you understand me?您明白了吗?
Did you get that?/Did you understand me?/I hope you understand what I'm saying.
4.Please slow down.请说慢点。
Please slow down./Could you speak slower?
5.Ask for reasons.询问来电原因。
May I ask why you called?/Could you please tell me what is this about?/What is the concerning?/What can I do for you?/Anything I can do for you?/How can I help you?
6.There is something I' d like to talk to you.我有事情跟你说。
There is something I'd like to talk to you-/I have something to discuss with you-/I have some questions./There is something I was wondering about.
7.I need to ask you a favor.我想请你帮忙。
I need to ask you a favor.There is something I need you to do.
8. I Just to make sure you are OK.确认一下。
Just to make sure you are OK./Checking to see it.
9.I just called.随便打个电话。
I just called-/I called to say hi-/I called for no reason.
情景对话
A:Stone Corp. Hi, Mary speaking.四通公司，您好，我是玛丽。
B:Hello, I'd like to speak to Mr. Hunter, please.你好，我想找亨特先生。
A:May I ask who is calling, please?请问您是哪位?
B:My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的荷伯特·伍德。
A:Thank you, Mr. Wood.One moment, please(into PBX)Mr.Hunter, Mr.Wood of IBM Computer Company is on the line.谢谢，伍德先生，请稍等。(打内线电话)亨特先生，IBM电脑公司的伍德先生找您。
C:Can you find out what he wants?你可以问他有什么事吗?
A:Yes, Mr. Hunter.(To caller)I'm sorry to have kept you waiting, Mr.Wood.Mr.Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，亨特先生.(对来电者说)对不起伍德先生，让您久等了。亨特先生现在非常忙，他想知道你有什么事对他说。
B:Yes, I want to buy some computer software and talk about developing some other software. I don't know whether he is interested in that or not?是的，我想买一些计算机软件，另外再谈一谈开发一些其他的软件.我不知道他是否有兴趣。
A:I see. Thank you very much, Mr.Wood.Would you wait a moment, please?(To PB均Mr.Hunter, Mr.Wood wants to buy some computer software.我明白了，非常感谢，伍德先生。请你等一下好吗?(打内线电话)亨特先生，伍德先生想买一些计算机软件.
C:I see. Put him on line two.好的，请转到2号线。
A:Yes, Mr. Hunter.(To caller)Mr.Wood, I'm very sorry to have kept you waiting.I'll put you through to Mr.Hunte。好的，亨特先生。(对来电者)伍德先生，不好意思让你久等了，我把你的电话接给亨特先生。
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